2579592 - E-mail attachment with the format .msg can not be opened in Tickets

SAP Knowledge Base Article - Public

2579592 - E-mail attachment with the format .msg can not be opened in Tickets

Symptom

You have received an e-mail and ticket has been created in the system. However, attachment with the format .msg can not be opened

Cause

You have not selected the File Extension eml as default under 'Mime Type: message/rfc822’.

Resolution

Request you to follow the below steps to resolve the issue:

  1. Go to Business Configuration Work Center
  2. Go to the Implementation Projects view
  3. Select Open Activity List
  4. Search and Open the Activity ‘Allowed MIME Types for Document Upload’
  5. Search for ‘Mime Type: message/rfc822’
  6. Select the record and in the File Extension section, uncheck the default flag against msg
  7. Change the following entry: eml default = 'X'
  8. Save and Close

Keywords

KBA , attachment , ticket , outlook , msg , rfc822 , LOD-CRM-SC-EML , Email , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711