SAP Knowledge Base Article - Public

2579574 - External Learners register via Site error

Symptom

You have created an External Site in LMS (System Admin -> Admin Management -> Sites)

When a new user tries to register to the Site via -> Are you a new user? Click here to register, they receive the error -

Validation Error
You must correct the following error(s) before proceeding:
The registration system is currently experiencing technical difficulties. Please try again later.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. New External User registers for a Site.
  2. After completing the registration form and clicking Submit the following error is thrown. 'The registration system is currently experiencing technical difficulties. Please try again later'.

Cause

This issue can be caused by a mismatch in settings between LMS and Bixz.

  • Make sure that fields which are configured to be mandatory in LMS and BIzx should match exactly. Please ensure that the fields are mandatory on self-registration form from LMS side also.
  • The country code setup in LMS must match the Bizx setup.

Resolution

  • Check and ensure that mandatory fields fully match between LMS and Bixz.
  • In the case of country codes the 3-letter country code setup in the LMS must match the 3-letter country code in the BizX setup to avoid an error when creating a new account via the LMS self-register site.

Keywords

External user, Register, External Site, Registration error, External learner, unable to register, register External User, country ID, address information, , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-EC , Employee Central , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions