2579574 - External Learners register via Site error

SAP Knowledge Base Article - Public

2579574 - External Learners register via Site error

Symptom

You have created an External Site in LMS (System Admin -> Admin Management -> Sites)

When a new user tries to register to the Site via -> Are you a new user? Click here to register, they receive the error -

Validation Error
You must correct the following error(s) before proceeding:
The registration system is currently experiencing technical difficulties. Please try again later.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

User registers for a Site. After completing the registration form and clicking Submit the following error is thrown - The registration system is currently experiencing technical difficulties. Please try again later.

Cause

This issue can be caused by a mismatch in settings between LMS and Bixz.

  • Make sure that fields which are configured to be mandatory in LMS and BIzx should match exactly. Please ensure that the fields are mandatory on self-registration form from LMS side also.
  • The country code setup in LMS must match the Bizx setup.

Resolution

  • Check and ensure that mandatory fields fully match between LMS and Bixz.
  • In the case of country codes the 3-letter country code setup in the LMS must match the 3-letter country code in the BizX setup to avoid an error when creating a new account via the LMS self-register site.

Keywords

External user, Register, External Site, Registration error, External learner, unable to register, register External User, country ID, address information, , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-EC , Employee Central , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors Learning all versions