2579512 - You Receive a Notification Regarding Renewal of Mandate Certificate or Mandate User Certificate (M-User) From SAP

SAP Knowledge Base Article - Public

2579512 - You Receive a Notification Regarding Renewal of Mandate Certificate or Mandate User Certificate (M-User) From SAP

Symptom

You receive two separate notifications from SAP, either in the form of task notification, E-Mail notification or as an automated incident. The first notification will inform you that your mandate certificate or M-user certificate is going to be renewed by SAP and the second one confirms, that SAP has renewed your mandate certificate.

Environment

SAP Business ByDesign

SAP Hybris Cloud for Customer

SAP Cloud for Travel and Expense

Reproducing the Issue

You will receive a notification in various locations:

1. In SAP Business ByDesign:

  • An incident in the Application and User Management workcenter in the Incidents view.
  • A Business Task Notification in the Application and User Management workcenter under  the Business Task Management view.
  • An E-Mail directly to the designated IT-Contact Person listed first in the Service-Control-Center workcenter.

 2. In SAP Hybris Cloud for Customer:

  • An incident in the Administrator workcenter under Incidents view.
  • A  Notification task in the task bar under Notification Icon.
  • An E-Mail directly to the designated IT-Contact Person listed first in the Service-Control-Center workcenter. 

3. In SAP Cloud for Travel and Expense:

  • An incident in the Application and User Management workcenter under the Incidents view.
  • A Business Task Notification in the Application and User Management workcenter under the Business Task Management view.
  • An E-Mail directly to the designated IT-Contact Person listed first in Service-Control-Center workcenter.

Cause

The SAP Networking Team will renew the mandate certificate periodically and automatically.

Resolution

The renewal of the certificate itself does not require any action from your side. However, after you have received the confirmation that the mandate certificate has been renewed, check if you have inbound web services of the system that consumes the Authentication Method as SSL Certificate (Create and Download Key Pair). If yes, you have to perform the activity once again and take the new certificate and upload it in the target system from where you're trying to consume the web service.

Keywords

Renewal Notification Mandate Certificate Mandate User Certificate , KBA , XX-HST-NGA-SRV , Hosting operated by NGA - Service Request , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Travel and Expense all versions ; SAP Hybris Cloud for Customer all versions