2579354 - Contact Person is Being Assigned to Campaign Containing Only Accounts

SAP Knowledge Base Article - Public

2579354 - Contact Person is Being Assigned to Campaign Containing Only Accounts

Symptom

You have created a campaign where the target group only consists of accounts. After executing the campaign, you can see that a contact person has been assigned to the corresponding account.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: You have created a target group where only accounts have been selected as member. You have created a campaign with the target group and executed successfully.

  1. Go to the Sales Campaign work center.
  2. Go to the Campaign view.
  3. Open the campaign.
  4. Go to the Execution Details facet. Result: The Accounts within the Target Group are being shown.
  5. Go to the Respondents facet. Result: A contact Person is shown next to each Account.

 

Cause

This is the expected system behaviour.

When a phone call activity is being created, the involved party rules determination will be executed as per fine-tuning activity settings.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on Open Activity List.
  4. Go to the Fine-Tune facet.
  5. Search and open Activities.
  6. Click on the hyperlink Maintain Involved Parties for Phone Calls.
  7. Select Contact of Account.
  8. Click on Maintain Determination.

If you do not want the contact to be determined automatically, you can deactivate it using the above steps.

Keywords

Campaign, Target Group, Party Determination, Contacts , KBA , campaign , respondets , party determination , contacts , LOD-CRM-ACT , Activities , How To

Product

SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711