SAP Knowledge Base Article - Public

2579258 - You Cannot Add Products to Sales Quotes

Symptom

Cannot add Products to Sales Quotes

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities work center view.
  3. Open the Opportunity ABC (ABC represents the Opportunity ID).
  4. Go to the Sales Documents facet.
  5. In the Related Items pane open a Sales Quote ID.
  6. Navigate to the Products facet.
  7. Select the More button.
  8. Select the Add From All Products button.
  9. Select a Product under the Product Categories section.
  10. Select the Add Products button.
  11. No Product is added to the Sales Quote.

Cause

The Product you have selected is a Product Category. When you select this Product Category on the left side, no Products are selected and the count remains 0 in the Add Products( 0 ) button. This is the expected behaviour.

Resolution

Please search for a Product Category that have some Products under it.

Keywords

Opportunities, Sales Documents, Related Items, Products, Categories, Sales Quote. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer all versions