SAP Knowledge Base Article - Public

2579210 - Approver Notes Missing in the Supplier Invoice Document After You Select Send Back for Revision

Symptom

As an approver, you have received a supplier invoice approval task and due to some reasons, you have select Send Back for Revision with approver notes. However, the notes entered by you is missing in the supplier invoice document

Environment

1711

Reproducing the Issue

  1. Go to the Managing My Area work center
  2. Go to the Approvals view
  3. Select the relevant Supplier Invoice approval task
  4. Select Actions and select Add Notes button
  5. Enter the notes under Internal Comments section
  6. Select Save and Close
  7. Select Send Back for Revision

Cause

The approver comments will not be visible in the Notes tab of Supplier Invoice, if you add through Add Notes button

Resolution

The approver comments will be visible in the Notes tab of supplier invoice document only if you enter the comments from the below steps;

  1. Go to the Managing My Area work center
  2. Go to the Approvals view
  3. Select the relevant Supplier Invoice Approval task
  4. Select Edit and add notes in the right bottom

After you select Send Back for Revision, system captures this comments under Notes tab with Note Type - Approval Note
This is a standard behavior

Keywords

Approver notes missing in Supplier invoice, Approver notes missing after send back for revision , KBA , approver notes missing in supplier invoi , send back for revision , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802