In any given business object (BO) (i.e. Sales Quote) the External Follow-Up Documents ID is static text instead of a hyperlink. Even tough it was configured for hyperlink.
- Cloud for Customer 1711
Reproducing the Issue
With regards to sales quotes:
Open the Sales work center.
Open the Sales Quotes view.
Select a sales quote with an external follow-up document (i.e. External Sales Order).
Notice that the Document ID is a static text.
NOTE: The above steps might vary depending on the business object.
A required Communication Arrangement (CA) is not active.
Because of the missing CA a data package is not returned that is required to create a hyperlink from the static text.
Setup a Communication Arrangement for the respective BO.
hyperlink, static text, external document, document id , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To