SAP Knowledge Base Article - Public

2579010 - Follow Up Document ID is static / Hyperlink missing

Symptom

In any given business object (BO) (i.e. Sales Quote) the External Follow-Up Documents ID is static text instead of a hyperlink. Even tough it was configured for hyperlink.

ProblemHyperlinkIsStatic.png

Environment

  • Cloud for Customer 1711

Reproducing the Issue

With regards to sales quotes:

  1. Open the Sales work center.
  2. Open the Sales Quotes view.
  3. Select a sales quote with an external follow-up document (i.e. External Sales Order).
  4. Notice that the Document ID is a static text.

NOTE: The above steps might vary depending on the business object.

Cause

A required Communication Arrangement (CA) is not active.

Because of the missing CA a data package is not returned that is required to create a hyperlink from the static text.

Resolution

Setup a Communication Arrangement for the respective BO.

Keywords

hyperlink, static text, external document, document id , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions