User creation fails in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)
Google Chrome Developer Tools show "Failed to create user on Cloud ID tenant: A user with email <address>@<domain>.<suffix> already exists. Please delete the existing user if you would like to add a new user with this email address."
- SAP Analytics Cloud
Reproducing the Issue
- Connect to SAP Analytics Cloud tenant as System Owner
- Select "Security > Users" from the "Main Menu"
- Add a new user
- Specify an email which does not currently exist in the tenant
- Notice the issue
Failure to create a user with the given email address has left artifacts in the back end system.
The SAP Cloud Operations team is responsible for correcting this issue.
Please request this change via a Product Support chat incident on the SAP ONE Support Launchpad by choosing the SAP BusinessObjects Business Intelligence >> SAP Analytics Cloud expert area or the LOD (OnDemand) >> LOD-ANA-BI component.
- Help resources and free SAP Analytics Cloud content
- Help portal
- SAP Community (Questions & Answers / Direct Link to ask question / Blogs)
- SAP Community WIKI
- Improvement requests (on the SAP Customer Influence portal)
- Video tutorials
- Videos by topic areas: (Overview, Models and Connections, Stories, SAP Digital Boardroom, Planning, Collaboration, Administration)
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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