SAP Knowledge Base Article - Public

2578980 - User creation fails in SAP Analytics Cloud (BOC)


User creation fails in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)

Google Chrome Developer Tools show "Failed to create user on Cloud ID tenant: A user with email <address>@<domain>.<suffix> already exists. Please delete the existing user if you would like to add a new user with this email address."


  • SAP Analytics Cloud

Reproducing the Issue

  1. Connect to SAP Analytics Cloud tenant as System Owner
  2. Select "Security > Users" from the "Main Menu"
  3. Add a new user
  4. Specify an email which does not currently exist in the tenant
  5. Notice the issue


Failure to create a user with the given email address has left artifacts in the back end system.

The SAP Cloud Operations team is responsible for correcting this issue.

Please request this change via a Product Support chat incident on the SAP ONE Support Launchpad by choosing the SAP BusinessObjects Business Intelligence >> SAP Analytics Cloud expert area or the LOD (OnDemand) >> LOD-ANA-BI component.

See Also

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SAP Analytics Cloud 1.0