SAP Knowledge Base Article - Public

2578684 - Unable to open any form template using Adobe LiveCycle Designer in HTML5 UI

Symptom

When tried to open any form template using Adobe LiveCycle Designer in HTML5 client below message appears,

"CustomPaneRenderer : SAP.BYD.LS.UI.Office.FormEditor.AdobeDesigner.AdobeDesignerPane"

Environment

HTML5 UI, Any browser.

Reproducing the Issue

1. Go to Administrator work center.

2. Go to Business Flexibility --> Form template maintanence view.

3. Select any form template and click on "Open".

4. Select "Adobe Reader" or "Adobe LiveCycle Designer".

Below error message appears,

"CustomPaneRenderer : SAP.BYD.LS.UI.Office.FormEditor.AdobeDesigner.AdobeDesignerPane"

Cause

Adobe livecycle designer is not supported in HTML5 client.

Resolution

1. Use "Easy form editor"

or

2. Download the form template to local system(desktop/laptop) and also download "Adobe Livecycle Designer" downloads and install.

Please refer:2356112 - Unable to Find Adobe LiveCycle Designer After Installation to access ALD after installation.

-> Open .xdp file in designer.

-> Make the necessary changes and Save.

-> Upload the changed template back  to system as a new variant or replace existing variant (as per your requirement).

-> Publish the template.

See Also

2356112 - Unable to Find Adobe LiveCycle Designer After Installation

Keywords

adobe livecycle designer, unable to open form, unable to open form template, html5 issue, adobe livecycle designer is not working , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions