SAP Knowledge Base Article - Public

2578597 - Compensation : Eligibility page is Stuck after Applying the rule

Symptom

Plan Setup > Plan Details > Eligibility page is stuck after Applying eligibility rule.

Environment

Successfactors Compensation

Reproducing the Issue

  1. Login as Admin > Compensation Home > Plan Setup > Plan Details > Eligbility > Apply.
  2. Job keeps running and after sometime you don't find any In Process Job in Monitor Jobs Page.
  3. Eligibility page still shows below message.

        Apply_Eligibility.JPG

 

Cause

Apply Eligibility Job has failed but status is not marked Correctly.

Resolution

  • Please Create an incident with Support and Request to clear Eligiblity Rule Flag from the backend.

Support Engineers and Implementation Partner Can follow below steps to clear Eligiblity Rule Flag.

  1. Provisioning > Manage Compensation > Clear Eligiblity Rule Flag.
  2. Select Appropriate Template > Clear.

Keywords

Clear Eligiblity Rule Flag eligibility page stuck , KBA , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors HCM Core 1711