2578348 - Asynchronous Task Completed with Error

SAP Knowledge Base Article - Public

2578348 - Asynchronous Task Completed with Error

Symptom

This error displays when the candidate attemps to sign the forms in Onboarding

Asynchronous Task Completed with Error

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding
  2. Complete the activity
  3. After the review pages
  4. Instead of the forms appearing to sign, you get the error
  5. Asynchronous Task Completed with Error

Cause

There is an issue with the Ducusign user name and password

2017-12-13 15:36:58 [39] ERROR [] [] [] [] KMS.XpressHR.Tasks.DocuSignUploadAsyncTask - An error occurred while executing DocuSignUploadAsyncTask. Parameter=[(54799e87-3908-4d4b-9370-bd5377fce33c, 00000000-0000-0000-0000-000000000000, UncompletedSection2)]; Error=[USER_AUTHENTICATION_FAILED, One or both of Username and Password are invalid.] XpressHR.DocuSign.DocuSignException: USER_AUTHENTICATION_FAILED, One or both of Username and Password are invalid. at XpressHR.DocuSign.Integration.DocuSign.OnError(Error error) in e:\jenkins\workspace\kms-core-b1711-git\core\src\XpressHR.DocuSign\Integration\DocuSign.cs:line 420 at XpressHR.DocuSign.Integration.DocuSign..ctor(DocuSignSetting setting) in e:\jenkins\workspace\kms-core-b1711-git\core\src\XpressHR.DocuSign\Integration\DocuSign.cs:line 112 at XpressHR.DocuSign.DocuSignService.InitDocuSign() in e:\jenkins\workspace\kms-core-b1711-git\core\src\XpressHR.DocuSign\DocuSignService.cs:line 995 at XpressHR.DocuSign.DocuSignService.CreateEnvelope(Guid hrDataId, XpressHRData hrData, String process, String step, Dictionary`2 customFields) in e:\jenkins\workspace\kms-core-b1711-git\core\src\XpressHR.DocuSign\DocuSignService.cs:line 405 at KMS.XpressHR.Tasks.DocuSignUploadAsyncTask.Execute(Object parameter, Action`1 addPercentComplete) in e:\jenkins\workspace\kms-core-b1711-git\core\src\XpressHR.Tasks\DocuSignUploadAsyncTask.cs:line 93

Resolution

  1. Onboarding
  2. Setting
  3. Feature
  4. DocuSign eSignature
  5. Disable and Enable again with correct username and password

Keywords

Docusign, Username, Password, USER_AUTHENTICATION_FAILED,  One or both of Username and Password are invalid , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1705