SAP Knowledge Base Article - Public

2578087 - SuccessFactors Mobile App (iOS) shows Jail Break error - Platform

Symptom

SAP SuccessFactors mobile app shows Jail Break Error - "SuccessFactors mobile application is not allowed to be activated on a jail broken device".

image1.JPG

Environment

  • BizX
  • Mobile App
  • iOS

Reproducing the Issue

  • Try to activate SuccessFactors mobile app in an affected iOS device (KBA on mobile app activation -> 2550363).

Cause

This error indicates one of two things -

  • Either the device is actually jail broken.

  • Or, the device has some app installed which triggers the jail break check done by SF app. One example of such app:- 'Funny Photo Collage'.

Note: This is not an issue with the SuccessFactors app since it follows the standard 'jail break' check practices followed by the global development community.

Resolution

First, check and confirm if the device is actually jail broken (for this, you can either contact Apple support or refer to articles available online).

  • If Yes, reset the device to it's factory settings and reinstall the app.

  • If No, this would imply some other app installed in the device is triggering the jail break error.
    To resolve this -
     > Uninstall the other apps from your device one by one while checking whether the SuccessFactors app error goes away.
     > Alternatively, factory reset the device and only install SuccessFactors app to begin with. Once that is done, install the remaining apps one by one while checking the SuccessFactors app to figure out which one is triggering the jail break error.

Keywords

Jail Break
Jailbroken
iOS
App
Error
SuccessFactors
Mobile   , KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core 1711