2577827 - Unable to edit questions in the Plateau Question Editor

SAP Knowledge Base Article - Public

2577827 - Unable to edit questions in the Plateau Question Editor

Symptom

You are unable to edit a question using the Plateau Question Editor. The system does not allow you to make any changes to the question like adding new options or modifying the question title.

Environment

SuccessFactors LMS.

Reproducing the Issue

1. Go to Content > Questions

2. Search for the question you would like to edit and open it.

3. You are not allowed the edit the question and the edit options are all disabled.

question.png

Cause

If the question variant was already answered by at least one user, you will be no longer able to edit it.

You can check the 'Variant Usage' tab to confirm if you are able to edit or not:

variant_usage.png

Resolution

If you need to modify the question, then you need to revise the variant. Select the option 'Revise Variant' from the Actions menu.

revise_variant.png

A pop-up will appear with instructions to edit the variant and you will be able to edit the question after clicking the 'Add' button.

revise_variant_warning.png

Keywords

PQE, plateau question editor, questions, edit question , KBA , LOD-SF-LMS-PQE , LMS Plateau Question Editor and Evaluation , How To

Product

SAP SuccessFactors Learning all versions