SAP Knowledge Base Article - Public

2577786 - What Does Messaging View in Activities Work Center Do?

Symptom

You noticed the view Messaging under Activities work center and you need to understand this functionality.

Environment

SAP CLOUD FOR CUSTOMER 1711 / 03

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Messaging view.

Cause

This type of activity records all the SMS interactions made on tickets.

Resolution

If you wish to use the SMS functionality, you should first enable the SMS channel.

 Check Configuring SMS Channels section from SAP Hybris Cloud for Customer Admin Guide for help.

See Also

2484142 - SMS Integration not Working

2363435 - SMS is not sent via Workflow Rule

2440710 - SMS Notifications Through Workflow Rules Have UTC Time Stamp

2241971 - You are not able to Set-up Communication Arrangement for the Messaging Service

Keywords

Messaging; Activity; work center; view; SMS; , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions