The search results shows candidates that do not correspond to the keyword used on the search.
SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
1. Click on Recruiting tab
2. Click on Candidates tab
3. Enter any data on "resume and cover letter" field
4. You will see that there are candidates on the results, but when you check the candidate's resume you cannot see the keyword searched on the resume
A possible cause is that those candidates have deleted the candidate profile several times and the old attachments had the content corresponding to the keyword on the candidate search.
According to the Engineering team the status of the deleted attachments continue to be active after the candidate profile is deleted.
This is a known issue by the Engineering team.
They are currently working on this issue and the fix is currently aimed to be available with the next major product release b1802, currently scheduled to April 7th.
Please submit a ticket to the Support team informing the candidate's name in order for the Engineering team delete the old attachments for the deleted candidate profiles.
Candidate search Keyword search returns incorrect data , KBA , LOD-SF-RCM , Recruiting Management , Problem