SAP Knowledge Base Article - Public

2577525 - The Value of Sales Organization Field Not Displayed in Account Team Facet

Symptom

You maintained the sales data for your employees but the value of the Sales Organization field is empty in the Account Team facet of the account.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open account ABC (ABC stands for the ID of the account).
  4. Go to the Account Team facet.


Observe the Sales Organization field - the value is missing.

Cause

The value of the Sales Organization field is not displayed because the Sales Data is not flagged in Party Role Definition.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Project.
  3. Click on the Open Activity List button.
  4. Select and click on the Party Role Definition.
  5. Flag Sales Data for the respective relationships.

Keywords

Sales Organization,Sales Data,Account Team , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer all versions