2577225 - Getting E-Verify Status: "DHS or SSA instructions to close the case"

SAP Knowledge Base Article - Public

2577225 - Getting E-Verify Status: "DHS or SSA instructions to close the case"

Symptom

Customers are asking what they will do when they receive "DHS or SSA instructions to close the case" Case Status from DHS.

Environment

  • SuccessFactors Onboarding
  • E-Verify

Resolution

This appears to be a new status from DHS. If you ever get this status, kindly create an incident to Cloud Product Support and request to manually close the case in DHS.

Keywords

  • E-Verify
  • Onboarding
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802