SAP Knowledge Base Article - Public

2577171 - LMS: Search option is not available

Symptom

'Search' option is not available for an LMS admin

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1.  Log in to LMS.
  2. Switch to the 'Admin' tab.
  3. Select the entity with issue (Users > Users, Users > Assignment Profiles, Users > Event Rules, etc.).
  4. 'Search' option is not available.

Without Search Workflow.JPG

Cause

The 'Search' workflow for that entity is not in the role assigned to the admin.

Resolution

Add the missing search workflow.

  1. Log in to LMS as Admin.
  2. Navigate through System Admin > Security > Role Management.
  3. Search for one of your assigned roles that should have this search capability.
  4. Click 'Edit' (pencil icon).
  5. Switch to 'Workflows' tab.
  6. Click 'add one or more from list'.
  7. Expand 'Search'.
  8. Select the checkbox of the corresponding entity in concern (e.g. 'Search Certificate Template' if search option is not available in Admin > Configuration > Certificate Templates).
  9. Click 'Add' button. If a warning message appears, just click 'OK'. (It says "This action may take more than a few seconds. Please wait for the page to be refreshed.")
  10. Click the 'Apply Changes' button.
  11. Expand 'Search' and double-check if the selected workflow is added.
  12. Now, log in with an Admin ID having this role and it should have the missing search option.

See Also

2285302 - LMS - Which workflow allow administrators to search for quizzes in the LMS?

2506384 - Admins cant search for online items in collection admin side - LMS

2462603 - Add button workflow

Keywords

search, search option, search button, button, LMS, learning, record , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions