Users are receiving an "Invalid hierarchy data found." error message when accessing My Team tile on homepage.
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to the homepage;
- Click on "My Team" tile;
- An error is received: "Invalid hierarchy data found. Please try again later or notify support."
In Release b1711 SAP updated the Organization Chart tile and the "My Team" tile to respect the Org Chart Navigation permission.
There are 3 possible reasons for this error:
- RBP related: Make sure the following RBP is set for the users having the issue. Organization Chart Navigation Permission > Target Population (You can add the groups or All employees according to your requirement).
- Validate User Hierarchy this can be checked via check tool. Navigate to Check Tool -> User Management-> Hierarchy more details available on KBA 2227861
- LNR job has not updated please to trigger the LNR job manually refer to KBA for further details 2227861
my team tile, my team tile hierarchy issue, hierarchy issue, invalid hierarchy data found, org chart permission, organization chart navigation permission LnR must be stale , PLA-6963 , COSR-76493 , Organizational Chart , KBA , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-HOM , Home Page , Problem