SAP Knowledge Base Article - Public

2577131 - My Team tile: Invalid hierarchy data found

Symptom

Users are recieving an "Invalid hierarchy data found." error message when accessing My Team tile on homepage.

managemyteam.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to the homepage;
  2. Click on "My Team" tile;
  3. An error is received: "Invalid hierarchy data found. Please try again later or notify support."

Cause

In b1711 SAP updated the Organization Chart tile and the "My Team" tile to respect the Org Chart Navigation permission.

Resolution

There are 3 possible reasons for this error : 

  1. RBP related: Make sure the following RBP is set for the users having the issue. Organization Chart Navigation Permission > Target Population (You can add the groups or All employees according to your requirement).
  2. Validate User Hierarchy this can be checked via check tool. Navigate to Check Tool -> User Management-> Hierarchy more details available on KBA 2227861
  3. LNR job has not updated please to trigger the LNR job manually refer to KBA for further details 2227861

Keywords

my team tile, my team tile hierarchy issue, hierarchy issue, invalid hierarchy data found, org chart permission, organization chart navigation permission LnR must be stale , PLA-6963 , COSR-76493 , Organizational Chart , KBA , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Suite all versions