SAP Knowledge Base Article - Public

2577131 - Invalid hierarchy data found on My Team tile

Symptom

Users are receiving an "Invalid hierarchy data found." error message when accessing My Team tile on homepage.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to the homepage;
  2. Click on "My Team" tile;
  3. An error is received: "Invalid hierarchy data found. Please try again later or notify support."

Cause

In Release b1711 SAP updated the Organization Chart tile and the "My Team" tile to respect the Org Chart Navigation permission.

Resolution

There are 3 possible reasons for this error: 

  • RBP related: Make sure the following RBP is set for the users having the issue. Organization Chart Navigation Permission > Target Population (You can add the groups or All employees according to your requirement).
  • Validate User Hierarchy this can be checked via check tool. Navigate to Check Tool -> User Management-> Hierarchy more details available on KBA 2227861
  • LNR job has not updated please to trigger the LNR job manually refer to KBA for further details 2227861

Keywords

my team tile, my team tile hierarchy issue, hierarchy issue, invalid hierarchy data found, org chart permission, organization chart navigation permission LnR must be stale , PLA-6963 , COSR-76493 , Organizational Chart , KBA , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Suite all versions