2576750 - When Copying a Lead ID, The Campaign is Not Copied Over to The New Lead

SAP Knowledge Base Article - Public

2576750 - When Copying a Lead ID, The Campaign is Not Copied Over to The New Lead

Symptom

The Campaign from the Lead ID is not transferred when the Lead ID copied.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open any Lead ID that has a Campaign maintained.
  4. Select the Actions button.
  5. Select the Copy option.
  6. The Campaign field is blank even though there is a Campaign maintained in the Lead ID.

Cause

This is currently the standard system behaviour.

Resolution

Our Product Managment Development team plan to implement this feature in one of the future releases of Cloud for Customer. As of now, there is no set date for when this feature will be available.

Keywords

Campaign, Lead ID, Actions,  Copy, , KBA , copy , actions , lead id , campaign , LOD-CRM-LM , Lead Management , Problem

Product

SAP Hybris Cloud for Customer 1711