SAP Knowledge Base Article - Public

2576587 - Getting [ Server was unable to process request. ---> Invalid ticket provided [Unknown user name or password] ] Error when accessing Employee Portal

Symptom

When accessing Employee Portal, customer sees this error message [ Server was unable to process request. ---> Invalid ticket provided [Unknown user name or password] below the page.

Environment

  • SuccessFactors Onboarding
  • Employee Portal

Resolution

Kindly create an incident to Cloud Product Support Team when you receive this error message in Employee Portal.

Keywords

  • Employee Portal
  • Error Message in Employee Portal
  • Onboarding 
, KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508