2576448 - LMS: Incorrect Time Conversion to America/Caracas Timezone

SAP Knowledge Base Article - Public

2576448 - LMS: Incorrect Time Conversion to America/Caracas Timezone

Symptom

LMS converted America/Caracas Timezone using UTC−04:30 instead of UTC−04:00.

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

Assign a learning item to a user with 'America/Caracas' timezone.

Cause

Note: The 'Required date' time is always automatically set to 23:59:59 EST of that date, then converts it to the preferred timezone of the user.

  • This timezone was previously UTC−04:30 from 9-Dec-2007 until 30-Apr-2016.
  • It was changed to UTC−04:00 effective 1-May-2016. (See this Wikipedia article).
  • In LMS, this change was applied across each data centers over many weeks starting March 2017.
  • Applying the change was not expected to change the conversions done prior this.

Resolution

  • Use the Required Dates Editor to update the required date of learning assignments.
  • System will now pick up UTC−04:00.

Keywords

America/Caracas, timezone, convert, conversion, calculate, incorrect, required date, date, time, , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508