2576444 - 'Error encountered while uploading your file' when uploading a resume from external career site using Apple device

SAP Knowledge Base Article - Public

2576444 - 'Error encountered while uploading your file' when uploading a resume from external career site using Apple device

Symptom

'Error encountered while uploading your file' when uploading a resume from external career site using mobile device

Environment

SuccessFactors Recruiting Management

SuccessFactors Recruiting Marketing

Reproducing the Issue

1. Access and login to the external career site

2. From 'My Documents', select (+) to 'Upload a Resume'

3. Take Photo > Choose a file

4. 'Error encountered while uploading your file' will occur

Capture.JPG

Cause

Safari generates a scroll event whenever we try to click a photo and use the photo. Thus, the popup closes and nothing happens.

Resolution

Engineering fixed the scroll event from Safari.

Keywords

KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem

Product

SAP SuccessFactors Recruiting all versions