SAP Knowledge Base Article - Public

2576444 - 'Error encountered while uploading your file' when uploading a resume from external career site using Apple device - Recruiting Management

Symptom

'Error encountered while uploading your file' when uploading a resume from external career site using mobile device.

Environment

SAP SuccessFactors Recruiting Management

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

1. Access and login to the external career site

2. From 'My Documents', select (+) to 'Upload a Resume'

3. Take Photo > Choose a file

4. 'Error encountered while uploading your file' will occur

Capture.JPG

Cause

Safari generates a scroll event whenever we try to click a photo and use the photo. Thus, the popup closes and nothing happens.

Resolution

Our development team is currently working on this situation. In the meanwhile, other internet browser apps can be used as a workaround. It is important to mention that this issue has only been noticed in Apple mobile devices using Safari, so anything but these may still be used with no issue.

Keywords

Error encountered while uploading your file ;  Safari ; Apple ; Ipad ; Iphone , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem

Product

SAP SuccessFactors Recruiting all versions