2576259 - No internet connection error message in Lumira 1.3X

SAP Knowledge Base Article - Public

2576259 - No internet connection error message in Lumira 1.3X

Symptom

  •  When starting Lumira 1.3X, with no internet connection, the home page will display a 404 no internet access error

Environment

  • SAP BusinessObjects Lumira Desktop 1.3X

Reproducing the Issue

  1. Open Lumira 1.3X with no internet
  2. See error message on home page

Cause

  • In Lumira Desktop, the home screen is in fact a browser window, pointing to an external SAP web page.

Resolution

  • To render this page, Lumira Desktop needs a connection to the internet.
  • The two cases where this might become a challenge is when the machine is not physically connected to the internet, or when the proxy settings are not configured correctly in Lumira.
  • As of 1.X, this URL is hardcoded into the product, and cannot be modified.

Keywords

Lumira 1.3X, internet access , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0