SAP Knowledge Base Article - Public

2576204 - Click To Call Screens

Symptom

Supported Click to Call screens in SAP Hybris Cloud for Customer HTML5 client.

Environment

SAP Hybris Cloud for Customer

Cause

This is the expected system behaviour.

Resolution

The following areas are supported for Click to Call in SAP Hybris Cloud for Customer HTML5 client:

  • Contact Quick View
  • Individual Customer Quick View
  • Agent workspace (Ticket) - Overview tab under Customer Area
  • Phone call list - Phone Number
  • Lead Thing Inspector

Keywords

Click To call , KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1711