SAP Knowledge Base Article - Public

2575875 - Not Able to Edit Sales Quote with Wizard

Symptom

The option to Edit with Wizard is not available for all sales quotes inside an account.

Environment

SAP Hybris Cloud for Customer 1711/03

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open Account ID XYZ (XYZ represents the account ID).
  4. Go to the Sales Quote tab.
  5. On the list, not all quotes have the option

Cause

Only utilities related quotes have the option to Edit with Wizard.

Resolution

For more information on this scenario, please check the Help Document:

Home > Industry Solutions > Utilities Contact Center Administration Guide > Solution Overview > Sales POD.
Direct link: https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1711/en-US/e2afe70c79924255b8750931980ed19b.html

See Also

Industry Solutions help document: https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1711/en-US/186cb24e763d1014bb1a87c47d97f783.html

Keywords

Sales Quote ; Edit with Wizard ; Wizard ; Utilities , KBA , LOD-CRM-IND-UTL , Utilities , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions