SAP Knowledge Base Article - Public

2575870 - Team Is Not Determined Automatically on Ticket Creation

Symptom

The Team is not being determined automatically. This is happening when you are trying to create new Tickets in the system.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Click on New, the Agent field will be automatic filed, however, the Team will not be filled. You expect that the team becomes filled as well.
  4. Change the Agent to any other value, the Team will be auto filled.

Resolution

This is the system standard behavior.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Influence Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Tickets; Agent; C4C; Team , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions