SAP Knowledge Base Article - Public

2575686 - Product Planning Details Screen is Showing Canceled Line Item of a Sales Order

Symptom

You have created a Sales Order with more than one Line Item. Delivery of all the Line Items has been completed except one Line Item. Due to some business requirements, you have canceled that one Line Item. But, Product Planning Details screen is still showing the canceled Line Item as Customer Demand in Supply and Demand list.

Environment

SAP Business ByDesign All Versions

Reproducing the Issue

  1. Go to the Outbound Logistics work center.
  2. Select the Customer Demands view.
  3. Select All Orders By Selection from Show drop down.
  4. Enter Sales Order ID XXX (XXX represents the ID of the Sales Order) in the Find field and choose Go button.
  5. Select the Sales Order Line Item, which you have canceled and choose Open Product Planning Details button.
  6. In the Product Planning Details screen, you can see that the canceled Sales Order Line Item is still visible as Demand under Supply and Demand list.

Cause

Before the Sales Order Line Item was canceled, the corresponding Customer Demand had been released to Execution from Outbound Logistics Control work center. Once Customer Demand is released to Execution i.e. Warehouse Request is created, system cannot cancel the Customer Demand and Execution process automatically. It needs to be canceled manually from the Execution side. As Execution is still in process, Product Planning Details is showing the canceled Sales Order Line Item.

Note: Please note that when you cancel any such Line Item in the Sales Order screen, for which corresponding Dustomer Demand has already been released to Execution, system will give you a warning message saying Cancelation requires additional attention in order to stop the Delivery.

Also, if you check the corresponding Customer Demand in the Outbound Logistics Control work center, it will show the Cancelation Status as Cancelation Requested. To check this, please follow the below mentioned steps:

  1. Go to the Outbound Logistics Control work center.
  2. Select view the Customer Demand.
  3. Select All Orders By Selection from Show drop down.
  4. Enter Sales Order ID XXX in the Find field and choose Go button.
  5. Select the Sales Order Line Item, which you have canceled at Sales Order level.
  6. Scroll down and select the General tab. Here, you can see that the Cancelation Status is showing Cancelation Requested.

Resolution

You need to manually cancel the Execution process. To do so, please follow the below mentioned steps:

  1. Go to the Outbound Logistics work center.
  2. Select the Task Control view.
  3. Select All Outbound Tasks by Selection from Show drop down and choose Advanced.
  4. In the search criteria, enter Sales Order ID in field Reference ID and select Reference Type as Sales Order and choose Go button.
  5. You will find the corresponding Warehouse Task in In Process status. Select this task and choose Confirm button.
  6. In the task confirmation screen, go to the Line Items tab.
  7. Here, you will see that only for the canceled line item the entries are enabled, because other line items have already been confirmed. Select this line item and enter zero in Actual Quantity column and select appropriate deviation reason from Deviation Reason drop down.
  8. Choose Save button. This will change the status of the task from In Process to Finished.
  9. Now go back to Outbound Logistics work center and select Monitoring view and sub-view By Warehouse Order.
  10. Select All Warehouse Orders from Show drop down and choose Advanced.
  11. Enter the Sales Order ID in Reference ID field and select Sales Order from Reference Type drop down.
  12. You will find the corresponding Warehouse Order, which should be in Started status with Deviation Light Red.
  13. Select this Warehouse Order and choose Edit button.
  14. In the warehouse order screen, select tab Operations.
  15. Select the Line Item, which is showing Deviation Status Red and choose Accept Deviationbutton. Once you do so, warehouse order status will change to Finished status.

Now, if you check the product planning details screen, it will not show the corresponding Customer Demand in the Supply and Demand list. Also, if you check the customer demand in Outbound Logistics Control work center, it will show the Cancelation Status as Canceled.

See Also

2575627 - How to Ensure That Cancelled Sales Order Line Items are not Visible in the Product Planning Details Screen.

Keywords

Sales Order Completed, Customer Demand, Supply and Demand List, Cancellation , KBA , sales order line item , customer demand , sales order completed , cancellation , supply and demand list , AP-ODP , Outbound Delivery Processing , AP-CR , Customer Requirement Processing , Problem

Product

SAP Business ByDesign all versions