SAP Knowledge Base Article - Public

2575650 - Customer Approval

Symptom

On occassion Customer Approval may be required by Support in order to proceed with investigation into an incident.

Any approval which is received by Support will be documentated in the incident.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

Customer approval should be in an email format and note the below:

  • Clearly mention the approver's position within the company.
  • Identify the action required by SAP.
  • Provide approver's email and phone number.
  • The email must contain the company's signature.

Word files will not be accepted.

Keywords

customer approval, approval, email. , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-SER , Config. Consulting & Service Requests , How To

Product

SAP SuccessFactors Learning all versions