SAP Knowledge Base Article - Public

2575561 - Error in Signature step when DocuSign enabled - Onboarding

Symptom

We received error when signing the forms.  "Error occured while processing DocuSign request. Please, refresh the page and try again. Refresh page."

Docusign yielding an error for newhires in locales others than United States English

Environment

SF Onboarding

Reproducing the Issue

  1.  Process an activity which is in the Signature Step, or through the DocuSign Notification for Signature to be executed
  2.  You will get an error message: "Error occured while processing DocuSign request. Please, refresh the page and try again. Refresh page."

Cause

 Missing configuration in DocuSign settings

Resolution

  1. Login to your DocuSign account  settings.
  2. Enable custom email and language for each recipient" under "Sending Settings" tab

KBA-DocuSign-Config2.png

If this setting is correct then create an incident with the support team for further analysis.

Keywords

KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors HCM Core 1708