SAP Knowledge Base Article - Public

2575337 - How to change the "Welcome to the agency portal" email - Recruiting Management

Symptom

Even without having the Recruiting Email Trigger - New Agency User Alert enabled, new agency users will receive a standardized email notification once the access to the agency portal has been provided to them. The notification will be similar to the one below:

2017-12-06_17-14-50.png

This article will provide information on how to have this email notification changed, if required.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

The referred email is triggered when creating a new agency user (Admin Center > Recruiting > Set Up Agency Access > Add New User).

Resolution

When the user admin decides to have the Recruiting Email Trigger - New Agency User Alert disabled, the email sent to new agency users will be just like the one mentioned above, in the symptom section. If you decide to change this email, it is required to enable the Recruiting Email Trigger - New Agency User Alert and associate an email template created by you to the trigger. Some recent user instances already have a template called New Agency User, but a brand new may be created if that is not the case. If creating a brand new template, we recommend the addition of the tokens [[AGENCY_PWD_RESET_URL]] and [[AGENCY_USER_ID]].

Keywords

Agency - Email Trigger - New Agency User Alert , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions