SAP Knowledge Base Article - Public

2575330 - Error message while clicking Hire button in Manage Pending Hire/Recruit - Onboarding

Symptom

Error Message received while hiring a candidate from Manage Pending Hire.

Environment

SAP SuccessFactors Onboarding - 1.0

Reproducing the Issue

  1. Navigate to Manage pending Hire;
  2. Select one candidate and click in the Hire button;
  3. Error pop up and fingerprint=edb22e349d7597e25f273867299332328b512ef9 is received.

MPH error message.PNG

Cause

Candidate information is missing in Onboarding.

Resolution

Note: Super admin access is required.
There can be 2 reason for this issue: First one can be because of deleted record in Onboarding and second when candidate is missing from Onboarding which means integration parameters were changed.

First Reason:

  1. Take the impacted candidate and search in Onboarding => settings => Audit Trail  (This will help in finding out if candidate was processed via Onboarding process or not);
  2. Audit trail do not show record for Deleted candidate so, logon to Super admin and navigate to Manage HR data;
  3. Search for the candidate and see if any record is fetched or not;
  4. If No records, check "Include Deleted" options and search now;
  5. If a record is fetched which means candidate is deleted in Onboarding and thus the reason while hiring;
  6. You can request for retrieval of deleted candidate by raising a support incident.

Second Reason:

  1. If there is no record after including deleted record also, this means that the candidate is not processed from that Onboarding instance;
  2. e.g. ONB1 is mapped with BizX1 and ONB2 is mapped with BizX2;
  3. Candidate1 is processed via ONB1 and is now in BizX1 but now the integration parameters are changed and now ONB1 is mapped with BizX2 and ONB2 is mapped with BizX1;
  4. In this case, when we try to hire candidate1 in BizX1, we will get error message as candidate1 is not processed via ONB2 and there is no record for this candidate here and thus the error will be thrown.

Keywords

fingerprint=edb22e349d7597e25f273867299332328b512ef9 ;  Manage Pending Hires; , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-MPH , Manage Pending Hires , Problem

Product

SAP SuccessFactors Onboarding