SAP Knowledge Base Article - Public

2575258 - SSN option is Missing from List C options - Onboarding

Symptom

The option to choose the SSN is missing from the List C drop down list.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. During the New Employee Step when a candidate is on the Form I-9 Employee Information,
    and Attestation Panel the when selecting List C the option to chooses the,
    U.S. Social Security Account Number Card is not available.

SSN problem.png

 

Resolution

  1. If this is occuring please open a support ticket immediately and have the support engineers reference KBA 2575257 for immediate  workaround.

Keywords

SSN, Compliance, Onboarding, List C, New Employee Step , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions