SAP Knowledge Base Article - Public

2575258 - SSN option is Missing from List C options - Onboarding


  • The option to choose the SSN is missing from the List C drop down list.


  • SAP SuccessFactors Onboarding

Reproducing the Issue

  • During the New Employee Step when a candidate is on the Form I-9 Employee Information and Attestation Panel the when selecting List C the option to chooses the U.S. Social Security Account Number Card is not available.

SSN problem.png



  • Code


  • If this is occuring please open a support ticket immediately and have the support engineers reference KBA 2575257 for immediate  workaround.


  • SSN
  • Compliance
  • Onboarding
  • List C
  • New Employee Step
, KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem


SAP SuccessFactors Onboarding all versions