SAP Knowledge Base Article - Public

2575211 - Address Field Character Length On Accounts

Symptom

You would like to add more characters to the address fields on accounts.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Accounts view.
  3. Open any account.
  4. You see that the address fields (for example Street) all have a character limitation in place.
  5. You cannot find any way to change the character length for those fields.

Cause

This is expected system behaviour.

Resolution

The character length of these fields cannot be changed, however, you can add additional address fields through Adaptation.

  1. Go to the Customers workcenter.
  2. Go to the Accounts view.
  3. Click Adapt > Edit Master Layout.
  4. Open any account.
  5. Click Edit.
  6. On the account header hover over any of the address fields.
    add field.jpg
  7. Use the plus icon to Add Fields.
  8. Select the available additional address fields as needed.
    addidtionaladdressfields.jpg

Keywords

State, Country, Address, Street, Limitation, Address Line, Account, Customer, Prospect, Limit, characters, length, migration template , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer all versions