Paperworkdone SF_INTEGRATION is failing in Audit Trail and OnboardingCandidateInfo object is not updated in BizX Manage data
Reproducing the Issue
Complete NES for a candidate
Check the Audit trail and see for SF_INTEGRATION , paperworkdone event
Error message : Failed to send data to SF: Token is expired. is displayed in Audit trail
UserId / readyToHire flag is not updated in OnboardingCandidateInfo object under BizX => Manage data
ONB executes SF_INTEGRATION events to send information to BizX OnboardingCandidateInfo object. System creates a timebound token to send data to BizX system.
In this case , SF_INTEGRATION event for paperworkdone is failed because of expired token.
System retry for 5 times and in this case , all failed because of expired token.
Raise an incident with Customer Support team.
Retry count needs to be removed or reset from back end and manually SF_INTEGRATION is triggered or NES can be restarted also.
Customer Support : please check Internal memo.
Failed to send data to SF, Token is expired , paperworkdone error, Onboardingcandidateinfo , updatedata , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem