2574811 - Failed to send data to SF: Token is expired error message in Paperworkdone event

SAP Knowledge Base Article - Public

2574811 - Failed to send data to SF: Token is expired error message in Paperworkdone event

Symptom

Paperworkdone SF_INTEGRATION is failing in Audit Trail and OnboardingCandidateInfo object is not updated in BizX Manage data

Environment

All DC

Reproducing the Issue

Complete NES for a candidate
Check the Audit trail and see for SF_INTEGRATION , paperworkdone event
Error message : Failed to send data to SF: Token is expired. is displayed in Audit trail
or
UserId / readyToHire flag is not updated in OnboardingCandidateInfo object under BizX => Manage data

Cause

ONB executes SF_INTEGRATION events to send information to BizX OnboardingCandidateInfo object. System creates a timebound token to send data to BizX system.
In this case , SF_INTEGRATION event for paperworkdone is failed because of expired token.
System retry for 5 times and in this case , all failed because of expired token.

Resolution

Raise an incident with Customer Support team.
Retry count needs to be removed or reset from back end and manually SF_INTEGRATION is triggered or NES can be restarted also.

Customer Support : please check Internal memo.

Keywords

Failed to send data to SF, Token is expired , paperworkdone error, Onboardingcandidateinfo , updatedata , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508