Prequsite: You have setup and maintained integratin between your on-premise system with C4C.
You Have maintained ID Mapping For Integration in the Adminstrator Work Centre.
When you try to simulate a sales order you get the following warning message
More Than One ID Mapping For Internal Value ABC (Where ABC signifies the ID Mapping Value) of XYZ (Where XYZ Signifies the Organisational Centre ID)
Reproducing the Issue
- Select the Sales Work Center
- Select the Sales Order View
- Select a Sales Order.
- Select the Actions Button in the Overview Facet
- Select Simulate.
Result: Warning Message More Than One ID Mapping For Internal Value ABC (Where ABC signifies the ID Mapping Value) of XYZ (Where XYZ Signifies the Organisational Centre ID) is flagged to the user.
You have maintained the same internal value in ID Mapping for more than one Organisational Centre ID.
This is not an errenous message, this is expected system behaviour.
This is a warning to highlight that more than one ID Mapping for an internal value exists.
To stop this message from appearing you would need to change the internal value which exists internally in ID Mapping.
To acheive this you would need to do the following;
*Please note , prior to any changes being made, you must consult with the person(s) responsible for external communications.
1.Select the Administrator Work Center.
2.Select ID Mapping For Integration View.
3.Click Edit ID Mapping for Integration.
4.Select the relevant System Instance ID.
5.Select the Relevant Organisational Centre ID.
6.Input the Internal Value in the ID Field.
Integration Guide: Create ID Mapping
Organisational Centre ID System Instance ID Sales Order Sales Quote ERP CRM HCI PI yMH , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To