SAP Knowledge Base Article - Public

2574238 - Create New Contact From a Sales Quote is not Possible

Symptom

You try to create a new contact from a sales quote, but you are not able to do so, because the button is missing.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open a sales quote.
  4. Go to the Involved Parties facet.
  5. Select any party role.
  6. Go to the Contacts tab.
  7. Click on Add.
  8. New Contact button is not available.

Cause

This is the expected system behaviour.

Resolution

It is not possible to create a new contact from a sales quote. You can only add an existing one.

Keywords

Sales Quote, Contacts, New Contact , KBA , LOD-CRM-SPL , Sales Planning , How To

Product

SAP Cloud for Customer all versions