SAP Knowledge Base Article - Public

2573885 - Mobile App - PDF's not displaying all content

Symptom

  • Customer do not see the proper content of Pdf's on their Android device
  • Unable to view Payment Information PDFs content on some Android device

Environment

  • BizX Platform
  • SAP SuccessFactors HCM Suite: Mobile

Reproducing the Issue

1. Open the Mobile app on your Android device
2. go to profile and salary slip section
3. tap the salary slip pdf file 
4. the content is not showing

Cause

  • The Android client switched to the built in PDF viewer provided by Android with their Android M release. 
  • The Android viewer only provides the most minimal rendering capabilities and cannot handle any advanced content.

Resolution

  • In 1711 release a new switch is added to allow 3rd Party PDF Viewer
    1. Go To Enable Mobile Features
    2. Go to Mobile Specific -> Mobile Security
    3. Allow 3rd Party PDF Viewer (Android) option will be available
      Allow 3rd Party PDF Viewer (Android).png
  • When enabled, users of the Android app will be allowed to use any 3rd party PDF viewer installed on their device to view PDF files downloaded from the SAP SuccessFactors service.
  • SAP SuccessFactors cannot guarantee the security of PDF documents or their contents when this feature is enabled.

Keywords

 mobile, PDF, 3rd party viewer, payment information , KBA , LOD-SF-FWK-MOB , Mobile Framework , How To

Product

SAP SuccessFactors HCM Suite all versions