2573516 - Unable to delete a report from the Report Center due to the error: An error occurred while deleting the report

SAP Knowledge Base Article - Public

2573516 - Unable to delete a report from the Report Center due to the error: An error occurred while deleting the report

Symptom

When you try to delete, modify or run specific reports from the Report Center the below error occurs which prevent to complete the action.

Error: An error occurred while deleting the report

error.png

Environment

  • SAP SuccessFactors HCM Core
  • Report Center

Reproducing the Issue

  1. Analytics – Report Center - select a report
  2. From the action menu select Run - Edit or Delete the selected report
  3. When you select Delete the following error is shown:
    Error: An error occurred while deleting the report
    RC error.png

Note: If you try to do the same for other reports it works fine.

Cause

Issue due to inconsistent data sitting in Report Center Database (SOLR DB).

Resolution

The issue was solved by disabling all three options (Enable Report Centre, Enable Report Centre Search Functionality & Use SOLR to load Report Centre) in the Manage Report Center page and Upgrade the Report Center from Upgrade Center.

See Also

Previous attempts to solve the issue were not successful, such as:

  • Disable then enable the Manage Report Center Options > Enable Report Centre, Enable Report Centre Search Functionality & Use SOLR to load Report Centre 

Keywords

report Centre, deleting report, error , KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors HCM Core 1708