2573028 - The Attachments Of An Opportunity Are Transferred To Follow-Up Activities

SAP Knowledge Base Article - Public

2573028 - The Attachments Of An Opportunity Are Transferred To Follow-Up Activities

Symptom

You create a new activity such as appointment, task, phone call or e-mail from an opportunity that contains attachments. The attachments will be transferred over to the newly created activity.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Open an opportunity.
  4. Go to the Sales Activities facet.
  5. Go for example to the Tasks tab and click on New.
  6. Save and open the new task.
  7. In the Overview facet of the task, you will see the attachments of the opportunity.

Resolution

This is the expected system behavior.

As workaround, you can remove the attachment in the newly created activity by clicking on the delete button in the 'Actions' column.

Keywords

Opportunity, Attachments, Tasks, Activity , KBA , attachments , opportunity , task , sales activity , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions