2572850 - The Re-run Attempt for Your Failed Scheduled Workflow is Not Successful

SAP Knowledge Base Article - Public

2572850 - The Re-run Attempt for Your Failed Scheduled Workflow is Not Successful

Symptom

Your attempt to re-run an untriggered Workflow Rule is not successful, despite having less than 100 Workflows per Object.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Go to the Workflow Rules view.
  3. Look up the failed Workflows in the Workflow log.

Results: The automatic re-run did not take place.

Cause

When the workflow rules were scheduled, all of them used to be processed together regardles the object they are created on.

They were processed together in a package of 10 to improve performance and if any one of them is causing an issue, the entire save fails for the rest of the package.

Resolution

From the 1711 release onwards, a package contains the instances of one rule only and the instances of different rules will be in different packages. So even if one rule has an issue, it will not affect the other rules.

Keywords

Workflow Re-run , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Hybris Cloud for Customer all versions