2572769 - Error in manage business configuration

SAP Knowledge Base Article - Public

2572769 - Error in manage business configuration

Symptom

Below Error while accessing manage business configuration

BC.png

Environment

SuccessFactors employee central business configuration

Reproducing the Issue

Navigate to Admin center--->Search manage business configuration

Cause

Issue can be due to different reasons.This kba explains the issue caused by wrong display format in succession data model

Resolution

Access to provisioning is required to fix this issue.Reach out to your partner or create a support ticket.

Exact reason can be identified from the logs

How to check Logs

Login to provisioning----->Navigate to monitor jobs----->Filter job type by "Synchronize Business Configuration"--->Click Details

SYn.png

See the line after the "null object returned from".Here the keyword is EPDisplayPatterConfig.getLocale().

Mon.png

How to resolve

Above logs clearly explains that the issue is due to display format configuration

Step 1:Download  succession data model. Remove below 2 sections from the data model

DIS.png

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Step 2:Upload the updated succession data model

Step 3: Navigate to Monitor jobs and check the status of the job.It will be successful

Step 4:Login to the system--->Admin center---->Manage business configuration---->Create the removed display pattern from Business configuration UI.

Field display format will be displayed under Employee profile section.Click Create new--->Enter details and save.

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Keywords

Business Configuration BCUI Business Configuration is locked EPDisplayPatternConfig Synchronize business configuration , KBA , LOD-SF-EC-BCI , BCUI & DM Config(XML) , Problem

Product

SAP SuccessFactors HCM Suite all versions