2572518 - After Item is revised, two occurances of it are in users Assigned Items

SAP Knowledge Base Article - Public

2572518 - After Item is revised, two occurances of it are in users Assigned Items

Symptom

After an item has been revised, two occurances of the item are now presnt in the users Assigned Items

a

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Go to SAP SuccessFactors Learning administration, and then go Learning > Items
  2. Search for the learning item that you want to revise, and then open it.
  3. In Actions click Revise.

Cause

During the revision steps, if you leave the Do you wish to update User learning plan assignments potentially affected by this new item revision? checked, this will cause the item to be duplicated on the users Assigned Items

s

Resolution

Therefore when you reach Step 4 of the Revise process, uncheck the option for Do you wish to update User learning plan assignments potentially affected by this new item revision?

To select this value will update all users’ learning plans who have the item assigned to them. The learning plan is updated to reflect the new revision. In the online environment, the online content of the old version remains on the learning plan, but the content is inaccessible.

In Offline Player, the item is removed from the users’ offline tasks.

Keywords

Revise, item, duplicate, assigned items, , KBA , LOD-SF-LMS-ITE , LMS Items , How To

Product

SAP SuccessFactors Learning all versions