SAP Knowledge Base Article - Public

2571693 - E-mail Sent via Workflow is Sending to all E-Mail Addresses Maintained.


You have a requirement where if an Account/Individual Customer have more than one e-mail address maintained than the workflow rule should send e-mail to only to main e-mail id.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Workflow Rules view.
  3. Open the workflow rule XYZ1 (Where XYZ1 is workflow of type E-Mail )
  4. In the overview , you see that the recipient determination is maintained as Customer / Account/ Individual Customer

Once the workflow is triggered, you see that all the E-Mail address maintained for the business partner are receiveing an E-Mail.


This is the expected system behavior and while triggering E-Mail for workflow , system reads all the addresses for the associated business partner from the address overview , irrespective of the main indicator.


If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly at SAP Cloud Service Center .

You can find more details about the services offered by the Cloud Service Center on .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option will be to check SAP Cloud for Customers Idea's Forum and submit your idea:


Workflow rules, E-Mails, Workflow, Business Partners, Address, Customer , KBA , workflow rules , e-mail , LOD-CRM-WKF , Workflow , Problem


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