2571549 - Purchase Order Output email is Not Sent to Supplier

SAP Knowledge Base Article - Public

2571549 - Purchase Order Output email is Not Sent to Supplier

Symptom

Supplier is not getting Purchase Order output email even though supplier email address is maintained in Supplier Master Data

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center
  2. Select view Purchase Orders
  3. Search for the respective Purchase order
  4. Select View All
  5. Navigate to Output History tab
  6. The output history is successful and email is triggered for a different email address

Cause

You have maintained different email address in General tab and Collaboration sub-tab under Communication tab in Supplier Master Data

System will always give priority to the email address which is maintained under Collaboration sub-tab in Supplier Master Data

Resolution

This is the standard system behavior

Keywords

Purchase Order Output, email, collaboration, supplier master data , KBA , AP-POP-PO , Purchase Order , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711