2571224 - How to Follow Up on an Open Incident

SAP Knowledge Base Article - Public

2571224 - How to Follow Up on an Open Incident

Symptom

You want to contact SAP regarding existing incidents such as status requests, speed up, escalation requests.

Environment

SAP Successfactors

Resolution

You may reach our Customer Interaction Center (CIC) via:

IMPORTANT: Please do not use below channels when following up on open incidents.

  • Written Incidents
  • Expert Chat
  • Schedule an Expert

Keywords

 follow up, update, incident, ticket, contact, contact us, SAP, chat, call, email, progress , KBA , LOD-SF , Cloud HCM , Problem

Product

SAP SuccessFactors Learning 1708