SAP Knowledge Base Article - Public

2571011 - Custom Place Holder in Campaigns

Symptom

You want to use custom placeholders in e-mail template to determine fields dynamically in campaigns.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite: You have created an editable e-mail template ABC (ABC represents the e-mail template name) according to the guidelines.

  1. Go to the Sales Campaigns work centre.
  2. Go to the Content view.
  3. Open the relevant e-mail template ABC.
  4. Go to the Design facet.
  5. Click Edit.
  6. Hover over the editable part of the content and click the Edit button that appears within the text.
  7. Once clicked, the editor on the right side becomes active.
  8. Click the drop down menu for the button Placeholder.

Here you see that there is no option to add custom place holders

Cause

Custom place holders in campaigns are not supported in the current release version of the product.

Resolution

The product team for SAP Hybris Cloud for Customer wants your input on how to make the product better. Search for your idea first and if it's not there submit a new idea. You can track your ideas using idea statuses which shows you where your idea is. Check out “How Does It Work’ using the below reference.
SAP Hybris Cloud for Customer Idea Place  https://influence.sap.com/SAPCloudforCustomer

See Also

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Keywords

e-mail template, design, Survey, Placeholder, place holder, custom, pdi, campaign, user defined , KBA , LOD-LE-MKT-CPG , Campaign Processing , LOD-CRM-MKT-CNT , Marketing Content , How To

Product

SAP Cloud for Customer all versions