You want to use custom placeholders in e-mail template to determine fields dynamically in campaigns.
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: You have created an editable e-mail template ABC (ABC represents the e-mail template name) according to the guidelines.
Go to the Sales Campaigns work centre.
- Go to the Content view.
- Open the relevant e-mail template ABC.
- Go to the Design facet.
- Click Edit.
- Hover over the editable part of the content and click the Edit button that appears within the text.
- Once clicked, the editor on the right side becomes active.
- Click the drop down menu for the button Placeholder.
Here you see that there is no option to add custom place holders
Custom place holders in campaigns are not supported in the current release version of the product.
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e-mail template, design, Survey, Placeholder, place holder, custom, pdi, campaign, user defined , KBA , LOD-LE-MKT-CPG , Campaign Processing , LOD-CRM-MKT-CNT , Marketing Content , How To