2570834 - Approver is unable to see the attachment while approving the Supplier Invoices

SAP Knowledge Base Article - Public

2570834 - Approver is unable to see the attachment while approving the Supplier Invoices

Symptom

User or Approver is unable to find the attachments while approving the Supplier Invoices and gets the error No valid attachment type found for display.

Reproducing the Issue

1. Select Managing My Area work center and then Approvals view.

2. Select the link of the Approval Task.

3. Select Show Original Document and user gets the error No valid attachment type found for display.

Cause

In the Supplier Invoice, the attachment has document type as Standard Attachment. This was working fine even when the document type is Standard Attachment before 1711 release, but form 1711 release, this behaviour is changed and approver is able to view only attachments which have document type as Original Document.

Resolution

To resolve this issue, the document type of the attachment should be Original Document.

 However, for the attachments with document type as Standard Attachment  user can follow the below workaround to view the document.

1. Select Managing My Area work center and then Approvals view.

2. Select the Approval Task.

3. In the same screen, scroll down and the standard attachment will be available for viewing.

Keywords

BusinessByDesign, SupplierInvoice, Approval , KBA , AP-SIP-SIX , Supplier Invoice Exception , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802