2570438 - No Link for Direct Access of Objects on Account Feed

SAP Knowledge Base Article - Public

2570438 - No Link for Direct Access of Objects on Account Feed

Symptom

Account's Feed does not show the link to objects like tasks or notes.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open Account ID XYZ (XYZ represents the ID of the Account).
  4. On the Overview tab, see that on the feed, objects like notes and taks don't have a link for direct access while objects like appointments and contacts have.

Cause

As of the current system release, not all objects have link for direct access on the account feed.

Resolution

This is the system expected behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influence Site at https://influence.sap.com/SAPCloudforCustomer.

Keywords

Account Feed ; Task ; Notes ; Feed ; Account ; Link , KBA , SRD-CC-FED , Feeds , Problem

Product

SAP Hybris Cloud for Customer all versions