SAP Knowledge Base Article - Public

2570399 - Primary Contact Not Fetched for Custom Party Role

Symptom

Primary contact is not fetched for custom party role.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

You have already created a custom party role and activated as involved party for the desired business object.

We will use business object Ticket as example.

  1. Go to the Service work centre.
  2. Select the Tickets view.
  3. Search and open a random ticket.
  4. Select the Involved Parties facet.
  5. Click the Add button.
  6. Select Role ABC (ABC represents the name of the custom party role).
  7. Select the respective business partner for field Party.
  8. Click the Add button.

You expect the primary contact associated with the chosen business partner to be displayed in the Contact column row of the Involved Partiedstable.

Cause

This functionality is currently not supported.

Resolution

This is  a new system requirement.

Keywords

Involved Parties, Custom Party,Primary Contact. , KBA , involved parties , primary contact , custom party , LOD-LE-RC-PAP , Party Processing , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802